FAQ
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CONFIDANTE TESTS FOR 10 STI’s FROM A SINGLE SAMPLE

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How old do I need to be to take a Confidante STI test?

You must be 16 years old or over.

Is Confidante suitable for both males and females?

Yes, Confidante is for use by both males and females.

Should I get tested immediately?

Most STIs have an incubation period following a sexual encounter. During this period an STI may not be detected and you should therefore wait at least 14 days following the sexual activity about which you are concerned before taking a test. This will ensure the results are accurate.

How long does it take for the results?

We try to make sure all results are returned to customers within 7 working days. However, if you haven’t received your results within this time, please call Confidante customer services on +44 (0)28 9445 1004

Who tests my Confidante sample?

The Confidante STI test is manufactured and administered by global diagnostic company, Randox Laboratories.

Who are Randox Laboratories?

Randox Laboratories Ltd is one of the UK’s leading testing laboratories. Randox research and develop innovative, high quality solutions designed to make diagnostic testing quicker with higher accuracy and reliability of results. Randox products are used in over 145 countries worldwide.

Are my results accurate?

Yes, the Confidante product is a CE marked product. Confidante is a cutting-edge testing procedure that uses molecular diagnostics that far exceed other STI tests currently available. The test screens for multiple STI pathogens to identify specific viral, protozoan or bacterial pathogens. Confidante uses a highly sensitive and specific Polymerase Chain Reaction (PCR) amplification assay, coupled with Biochip Array Technology, to provide rapid and extremely accurate results.

Are my results confidential?

Yes. They are 100% confidential and will not be shared with any other parties, including your GP. Results will not be entered onto your medical records. Your Unique Reference Number is required to obtain your results; they will not be given out without this.

What will the package look like if I order online?

Your Confidante test will arrive via 1st Class post or courier in a discreet envelope, with no indication as to the content. The envelope will fit through a standard letter box so you do not need to worry about being at home to receive the kit.

What if I receive a positive result?

If you test positive for any of the 10 STIs, Confidante can provide the appropriate treatment, please email info@confidantetest.com for more information. This should be requested as soon as possible to reduce the risk of future health complications. Alternatively you should speak to a specialist Genito Urinary Medicine (GUM) / sexual health consultant, or your GP, who will decide on the best course of treatment for you.

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